0800 634 4484
Mon-Fri 9am-6pm  |  Sat 9am-5.30pm

ABOUT

EXCEPTIONAL AV

Looking for a company who will go the extra mile for its customers, is honest, hard working and still going to be here tomorrow? You’ve found it!

 
OUR
PHILOSOPHY

We live by our name, Exceptional. We know our fruit from our banana plugs, we stand by our promises, we have competitive prices, we answer the phone (yes – you can talk to us!) and we’re proud to say we have the best selection of geeks from the industry who love to help you. We care about our customers and getting stuff right.

You’ve probably seen hundreds of excellent customer reviews about us, our collection of shiny business awards, the generally nice aura our web-site emits and thought “this company’s perfect!”. Well, the truth is we’re close to perfect. Occasionally stuff does go wrong, but unlike most of our competitors we’re here for you, we’ll move heaven and earth to correct it and won’t stop until we have!

Don't just take our word for it, read independent reviews written by real customers here: www.trustpilot.co.uk/review/www.exceptional-av.co.uk

 
A BIT OF
HISTORY

Exceptional AV (EAV) was formed in 2007 and is part of Now Group UK Ltd, formed in 1999. Now Group UK is a diverse manufacturing, distribution and retail business with divisions in AV equipment, BBQ’s, motorsport and the manufacture of breathalysers.
Keeping true to our philosophy has enabled EAV to grow substantially since 2007 and is now one of the biggest dealers for Yamaha and Onkyo in the UK.

Founded, owned and operated by racing driver and business man Hunter Abbott Now Group UK is a bit of a rarity for a business these days - we’re self-funded, award winning and growing.

Some of our awards include the Thames Valley Chamber of Commerce Business Awards, the finals of the National Business Award, The Sunday Times Top 100 Tech List and most recently the Ernst & Young Entrepreneur of the Year Alumni. We hope to continue to delight customers for many years to come!
Give us a try, we think you’ll like us!

 
CHECK OUT OUR
OTHER BUSINESSES

www.alcosense.co.uk

Award Winning Consumer Breathalysers available online and through Halfords and Boots.

www.outbackbbqshop.co.uk

Which Magazine’s best BBQ’s delivered to your door

Our Awards

We're Geeks and Proud of It!

Yep, it's true! We know our fruit from our banana plugs, we love what we sell and we actually know what we sell.

We also answer the phone (yes – you can talk to us!) and we’re proud to say we have the best selection of geeks from the industry who love to help you. We care about our customers and getting stuff right.

Yep, we actually answer the phone!

We understand this is a rarity these days, but it really is true!

Freephone: 0800 634 4484
From abroad: +
44 1628 778885
From a mobile: 01628 778885

Live Chat
You can chat to our team live on the website by clicking on the chat window located bottom right of the page.
 

  Phone Lines Open
Monday to Friday 9am to 6pm
Saturday 9am to 5.30pm
Sundays and Bank Holidays Closed
Christmas Eve 9am to Noon
New Year's Eve 9am to 4pm

Next working day delivery is available on all in-stock items. All deliveries over £50 are fully traceable and most of our deliveries give you text message alerts!

 

 

Up to 90 Day Returns!

Returns are easy and flexible. We will accept returned goods up to 90 days from purchase with the following restrictions as summarised below. For more details please read our Terms & Conditions of Sale, a link is shown at the bottom of the home page.

Changing your Mind
It's OK to change your mind but please be aware that all goods must be returned in as new, unused and re-saleable condition. This means that all packaging must be intact, all accessories are complete in their original wrappers and any free items are also returned with the goods. Essentially the product must be returned in the same condition as you would expect to receive a new unit in. In all cases the cost of returning the goods will be the customer's responsibility. All faulty items must be returned complete and will be repaired under the manufacturer's warranty.

 

How we Handle Returns
Depending on how long you have had the goods there are different options availble to you. In the case of faulty items, if the item fails due to a manufacturing fault between 1 and 28 days from delivery we will exchange it for a brand new one of the same model. Any items which are found faulty after 28 days from delivery will be repaired under the manufacturers warranty. For returns where you have changed your mind, please find our policy below:

Returns

Exchange
This is were you return your item and we will exchange it for another item of equal or higher value. If the item you wish to change to is of higher value you only pay the difference. If the item is of a lower value we will issue you with a credit note for the difference which you can spend with us at a later date.

Credit Note
This is where you return your item and we issue you with a credit note which you can use against another purchase with us.

Refund
This is where you return your item and we issue a refund back to the same method you paid with. e.g. the same credit card. This is not available after 14 days, only exchange or credit note is available after 14 days.

25% Restocking Fee
If your item is returned to us between 29 and 90 days from delivery we will charge a restocking fee of 25% of the price you paid for the item initially. This will be deducted from the value of the exchange or credit note which is issued to you. This is because  technology in the AV marketplace moves fast, and as a result the value of items decrease very quickly.

Please note we do not accept returns after 90 days, except for repairs under warranty.

To complete your order please call us on 0800 634 4484
9am to 6pm Mon-Fri, 9am to 5.30pm Sat.

Thank you!

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