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COOKIE POLICY

We use cookies when you visit our website. Here’s more about how and why we use them and how you can control them.

 

WHAT ARE COOKIES?

A cookie is a small text file that is downloaded to your device. It allows a website to recognise your device and store some information about your preferences and past actions. Cookies allow users to navigate smoothly around the site and help us to analyse anonymously how visitors are using our website so that we can continue to improve our site experience. Cookies also recognise when you visit our site again.

 

HOW LONG DO COOKIES STAY ON MY DEVICE?

There are broadly two types of cookies, both of which we use on the website.

 

Persistent Cookies These remain on your device after you’ve left our site. For example, when you check a box to remember your account username.

Session Cookies These are temporary cookies which remain on your device until you finish using the website or close your browser after using the website.

TYPES OF COOKIES WE USE

SITE FUNCTIONALITY COOKIES

These cookies allow you to navigate smoothly around the site and, for example, save items to your basket and move through our checkout process. We also use cookies to remember your browsing preferences such as your preferred language or set location to help make your experience of our website as seamless as possible.

 

ANALYTICS COOKIES

These cookies allow us to measure and analyse how our customers use our website to help us improve its functionality and boost your experience. We use web analytics services provided by other companies including Google Analytics to help us anonymously track how visitors arrive at our site and the path they follow through it. We may also anonymously track via cookies, web beacons and similar technologies the effectiveness of marketing campaigns, such as email open and click through rates.

 

SOCIAL COOKIES

If you decide to share content from our website on social platforms such as Facebook, Twitter or Instagram, you may have cookies from these websites stored on your computer. To manage these cookies, check your social network’s policy on privacy and cookies.

 

BANNER ADVERTISING ON OTHER WEBSITES

We may on selected websites, present you with a selection of our products based on your browsing history on alcosense.co.uk through our marketing partner, Criteo. The technology behind these adverts is based on cookies. The cookie used is completely anonymous and contains no personal information. If you would prefer not to see these adverts, you can opt out of seeing them permanently by clicking here.

 

ACCEPTANCE OF COOKIES

By using our site, you agree to these types of cookies being stored on your device. Our cookies don’t hold any personal information such as your name, address or payment details, however if you would like to restrict, delete or block any cookies from your device you can use your browser settings to do so. Each browser is different, so you’ll need to visit your browser’s “Help” section for details on how to do this. If you continue to use our site without changing your browser settings we will assume that you consent to us using cookies as described above.

 

Please note that by blocking or deleting cookies, you may not be able to use some of the functions of our website and your overall site experience may be affected.

 

For more information or help regarding our cookies policy, please contact us.

 

For more general information on cookies, please visit https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/

Our Awards

Our Company

Now Group UK Ltd.
Company Number 03697761
Registered in England.
VAT Reg. Number 697 7980 43

Unit 3, Maidenhead Enterprise Centre, Cordwallis Street, Maidenhead,
SL6 7BE, UK

7 Year Extended Guarantee SYEG T&C

Lets talk

Tel: 01628 778885
Fax: 01628 625458
Email: [email protected]

WEEE - TakeBack Scheme

We are open:
Mon-Fri 9am-5.30pm
Sat & Sun: Closed

© 2013 Now Group UK Ltd  |  Terms & Conditions  |  Privacy Policy
Website Designed by Clever Little Design

Our Awards

We're Geeks and Proud of It!

Yep, it's true! We know our fruit from our banana plugs, we love what we sell and we actually know what we sell.

We also answer the phone (yes – you can talk to us!) and we’re proud to say we have the best selection of geeks from the industry who love to help you. We care about our customers and getting stuff right.

Yep, we actually answer the phone!

We understand this is a rarity these days, but it really is true!

01628 778885
From abroad: +44 1628 778885

  Phone Lines Open
Monday to Friday 9am to 5.30pm
Saturday Closed
Sundays and Bank Holidays Closed
Christmas Eve Closed
New Year's Eve Closed

Next working day delivery is available on all in-stock items. All deliveries over £70 are fully traceable and most of our deliveries give you text message alerts!

 

 

Up to 90 Day Returns!

Returns are easy and flexible. We will accept returned goods up to 90 days from purchase with the following restrictions as summarised below. For more details please read our Terms & Conditions of Sale, a link is shown at the bottom of the home page.

Changing your Mind
It's OK to change your mind but please be aware that all goods must be returned in as new, unused and re-saleable condition. This means that all packaging must be intact, all accessories are complete in their original wrappers and any free items are also returned with the goods. Essentially the product must be returned in the same condition as you would expect to receive a new unit in. In all cases the cost of returning the goods will be the customer's responsibility. All faulty items must be returned complete and will be repaired under the manufacturer's warranty.

 

How we Handle Returns
Depending on how long you have had the goods there are different options availble to you. In the case of faulty items, if the item fails due to a manufacturing fault between 1 and 28 days from delivery we will exchange it for a brand new one of the same model. Any items which are found faulty after 28 days from delivery will be repaired under the manufacturers warranty. For returns where you have changed your mind, please find our policy below:

Returns

Exchange
This is were you return your item and we will exchange it for another item of equal or higher value. If the item you wish to change to is of higher value you only pay the difference. If the item is of a lower value we will issue you with a credit note for the difference which you can spend with us at a later date.

Credit Note
This is where you return your item and we issue you with a credit note which you can use against another purchase with us.

Refund
This is where you return your item and we issue a refund back to the same method you paid with. e.g. the same credit card. This is not available after 14 days, only exchange or credit note is available after 14 days.

25% Restocking Fee
If your item is returned to us between 29 and 90 days from delivery we will charge a restocking fee of 25% of the price you paid for the item initially. This will be deducted from the value of the exchange or credit note which is issued to you. This is because  technology in the AV marketplace moves fast, and as a result the value of items decrease very quickly.

Please note we do not accept returns after 90 days, except for repairs under warranty.

To complete your order please call us
free on 0800 634 4484

9.00am to 5.30pm Mon-Fri

Thank you!